Food Waste Consultant / Customer Success Representative
Customer Success
Remote
Start date: Variable
At KITRO, our mission is to harness the power of technology to restore the true value of food and support the hospitality industry in promoting the sustainable use of food. We are KITRONs—a diverse international team of hospitality experts, innovators, coders, and sales professionals. Initially, our goal was to reduce daily food waste by recording, analyzing, and making it actionable. Today, we have deployed our solution globally, combining hardware, cloud software, and artificial intelligence to help reduce food waste for a broad range of clients—from hotels and restaurants to medical centers and cruise ships.
With a growing customer base, we are now looking to complement our team with a driven, positive, and open-minded individual to join our Customer Success team. As a Food Waste Consultant / Customer Success Representative, you’ll play a key role in managing customer relationships, ensuring successful implementation, and supporting clients in their food waste reduction journey.
Your mission
As a Food Waste Consultant, you’ll be responsible for managing your own portfolio of clients, with a strong focus on the USA. Your role will include guiding customers through every step of the journey, from installation and onboarding to analyzing results and setting goals. You’ll ensure that they have everything they need to successfully reduce food waste, all while maintaining a positive and engaging relationship with each client.
What's required?
We are looking for someone with hospitality, sustainability or customer success background who is motivated to work in a dynamic and fast-paced environment.
Fluent in English and another European Language (French, Italian, Portuguese)
Open to working from 12:00 - 21:00, Monday to Friday
A strong interest in food waste mitigation practices and sustainability in the food industry.
Self-driven with the ability to work independently, stay organized, and efficiently manage your portfolio of customers.
A positive attitude with strong problem-solving skills and the ability to adapt and learn continuously.
Proven ability to work in a dynamic, fast-paced environment and handle multiple tasks simultaneously.
Experience in customer success, account management, or consulting
Based in one of the following countries: Portugal, Germany, Netherlands, Spain.
Responsibilities
Build and manage your own portfolio of clients, helping them reach their food waste reduction goals.
Guide customers through their journey: from installation and onboarding to analyzing results and helping them achieve their sustainability targets.
Ensure the quality of data provided by customers and help conduct customer review and goal-setting meetings.
Collect customer feedback to ensure optimal product usage and contribute to the continuous improvement of our product and service offerings.
Support with hardware installations and kick-off meetings to ensure smooth and efficient onboarding.
Understand the product inside out and assist customers with any basic technical questions related to our solution.
What We Offer
Remote environment with schedule flexibility
A dynamic, action-oriented work environment where you can make a real impact on food waste reduction.
The chance to work with a passionate, innovative team that values experimentation, learning, and continuous improvement.
Opportunities for personal growth and professional development within a purpose-driven company.
A supportive and open-minded team culture, where every voice is heard, and we celebrate our successes (and learn from our failures) together.
Quarterly team events in Zurich
35.000 - 40.000 € annual compensation + commission
How to Apply
We'd love to learn who you are and why you would like to join our team. Therefore, please prepare your CV and a two-minute video using Loom introducing yourself and why you want to join KITRO. Please send your complete application by completing the application form. If you have any questions please reach out to talent@kitro.ch.
Next Steps
Once we’ve received your complete application, allow us a few days to review it and get back to you.
Screening call with HR
Technical assignment
Technical interview
Final interview
We’re excited to see how you can help KITRO continue to reduce food waste and make a lasting impact in the hospitality industry. We look forward to seeing how you can contribute to KITRO’s mission of reducing food waste and promoting sustainability in the foodservice industry!
Don’t meet every single requirement? That’s okay! If you’re excited about the role, we want to hear from you.
Location: Remote
Start Date: Variable
Duration: Full-Time, Permanent
Requirement: English and Fluent in one other language (Fluent)
Salary: 35.000 - 40.000 €