Customer Success Coordinator

Customer Success - Lausanne, Zürich

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What is KITRO ?

Our mission is to bring back the value of food, so it is appreciated and not wasted. We are a small and determined team, whose motivation stems from personal experience. Seeing food go to waste in the hotel and restaurant industry, inspired us to bring an end to this avoidable waste.
Action oriented and result driven, we take what we do seriously, but don’t take ourselves too seriously. We are not scared to laugh, experiment, and fail because we are passionate about building a product that supports restaurants, hotels and canteens to effortlessly measure, monitor and reduce food waste. Currently starting to bring our solution to the market, we are looking to complement our team with a driven, positive, and open-minded team member.

Main Responsibilities

·      Join the customer success department to help our client to reach their goal in reducing their food waste

·      Follow them in their journey: installation, on-boarding, analysis of their results, etc.

·      Ensure quality of data provided and help conducting customer review and goal setting meetings

·      Collect customer feedback to ensure optimal usage and advance improvement of our product and service offering

·      Content creation for KITRO's customer base


·      Alumni of a leading hospitality management school or work experience in a similar position within the food service industry

·      Bilingual French and German speaking or mother-tongue French speaking and English(advanced or proficient)

·      Strong interest in food waste mitigation practices

·      Ability to work independently, accurately and get things done efficiently

·      A positive attitude with a strong capability for self-driven continuous learning and improvement

·      A driver's license is a must

We offer you

·      Play an important role in a fun team with ambitious goals

·      Opportunity to grow and progress your skills and career

·      Lean more about marketing campaign management and be involved in different stages of a startup

·      Flexible working hours and fun team outings


Are you the perfect fit for KITRO?

You love food and don’t want to see it go to waste. Working with customers and helping them to achieve reductions is a priority for you. You are passionate about startups, love being around people and are hands-on. Curiosity is in your nature, you learn fast and get things done independently. You appreciate sarcasm, bad jokes and table soccer.

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Or, know someone who would be a perfect fit?
Let them know!