Account Manager

Customer Success - Germany (Berlin)

You believe that food waste must be minimised? You want to inspire our customers with comprehensive advice and active support to help them get there? Then we recommend you read on.

At KITRO, the customer success team prides itself on giving the best service to industry professionals who want to fight food waste with us. We are a young, ambitious company with the goal to restore the value of food so that it is appreciated and not wasted. Seeing food go to waste in the food service industry first-hand, inspired us to bring an end to this avoidable waste. Using cutting edge AI technology, we support the industry with an innovative product to measure and analyse food waste empowering customers to optimise their work practises and reduce their food waste by up to 60%.

Your Job & Responsibilities

  • You inspire customers with extensive advice and help our clients to reach their goals in reducing their food waste.
  • You’ll accompany our customers through the whole customer success journey: installation, on-boarding, conduct meetings, analysis of their results, etc.
  • You have organisational and analytical skills to run daily operational tasks e.g. analyse of food waste data, monitoring device, manage CRM tools, preparing meetings, etc.
  • You ensure quality of data provided and help conducting customer review and goal setting meetings.

Skills and Requirements

  • Ideally you have previous hospitality experience as a chef or in a F&B position.
  • You can communicate fluently in German (mother tongue preferred) and English. Please do not apply if you don’t feel absolutely comfortable to talk on a professional level with customers in those languages!
  • You are open to growing as a person and expanding your skills. Also you have the ability to work independently, accurately and get things done efficiently.
  • You are passionate about startups, love being around people and are hands-on.
  • Lastly, you appreciate sarcasm, bad jokes and table soccer ;).

What we offer you and who we are

  • We are action and result oriented and take what we do seriously, but we don't take ourselves too seriously.
  • We are a diverse and purpose driven team of individuals, trust each other and are strong believers that making mistakes is the way to grow (if not repeated) ;).
  • We are a start-up and the tasks that you are working on has an important impact on the company.

Your turn! How to apply

For us it is interesting to know who you are and why you would like to join our team. Therefore, send your CV including references & degrees and a two-minute video introducing yourself. Please send your complete application directly via email to

Next Steps

Please send your complete application directly via email to

We will get back to you as soon as possible with the next steps.

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